Privacy policy


Last Updated: September 25, 2025

Jay2Jah Sugar Wax & Spa, Inc. (“Jay2Jah,” “we,” “us,” or “our”) operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated luxury shopping and spa experience (the "Services"). Jay2Jah is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described.

1. Personal Information We Collect or Process

We may collect personal information such as:

  • Contact details: Name, address, billing/shipping address, phone number, and email.

  • Financial information: Payment card details, account numbers, payment confirmations, and related transaction data.

  • Account information: Username, password, membership information, preferences, and settings.

  • Service details: Appointment history, VIP Club memberships, spa preferences, and treatment notes.

  • Transaction information: Products or services you view, book, purchase, or cancel.

  • Communications: Emails, SMS messages, and other communications with us.

  • Device and usage data: IP address, browser, cookies, and interactions with our site.

We may collect this information:

  • Directly from you (through forms, bookings, or checkout).

  • Automatically through your device or cookies.

  • From service providers (e.g., Shopify, Sesami, Klaviyo).

  • From marketing partners or third parties.

2. How We Use Your Personal Information

We may use your personal information for the following purposes:

  • To provide services: Process bookings, memberships, and product purchases.

  • Appointment management: Send confirmations, reminders, cancellations, or rescheduling notices.

  • Marketing & SMS communications: With your consent, we send promotional offers, appointment reminders, membership benefits, and exclusive event invitations via email or SMS.

  • Security & fraud prevention: Authenticate accounts, detect suspicious activity, and secure transactions.

  • Customer support: Respond to inquiries, provide assistance, and maintain your relationship with us.

  • Legal compliance: Meet legal obligations or respond to valid requests.

3. SMS Marketing and Notifications

By opting into our SMS program, you agree to receive recurring automated promotional and personalized marketing messages from Jay2Jah Sugar Wax & Spa at the phone number provided.

  • Message frequency varies (appointment reminders, promotions, VIP offers).

  • Standard message and data rates may apply.

  • You can opt-out anytime by replying STOP.

  • Reply HELP for support.

  • Consent is not a condition of purchase.

4. How We Share Your Information

We may disclose your information only as needed:

  • With service providers: Shopify, Sesami (bookings), Klaviyo (marketing), payment processors, and shipping providers.

  • With marketing partners: To provide tailored offers and ads (subject to opt-out rights).

  • As required by law: In response to valid legal requests.

  • In business transfers: Such as a merger, acquisition, or sale.

We do not sell your personal information.

5. Your Rights and Choices

Depending on your location, you may have rights to:

  • Access or know what data we hold.

  • Request deletion of your data.

  • Correct inaccurate data.

  • Opt-out of marketing emails (unsubscribe link in footer).

  • Opt-out of SMS by replying STOP.

  • Adjust cookie preferences in your browser.

6. Data Security and Retention

We use reasonable safeguards to protect your personal data. However, no transmission or storage system is 100% secure.

We retain personal data as long as necessary for business purposes, legal obligations, or as required to resolve disputes.

7. Children’s Privacy

Our services are not directed to individuals under 13. If we learn that we have collected data from a child under 13, we will delete it.

8. Relationship with Shopify

Our Services are hosted by Shopify. Shopify may process your personal data to provide and improve its platform. Learn more here: Shopify Privacy Policy.

9. International Transfers

If you are outside the U.S., your information may be transferred and stored in the U.S. with privacy laws that differ from your country.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised “Last Updated” date.

11. Contact Us

Jay2Jah Sugar Wax & Spa, Inc.
1150 Dexter Lane Suite 103
Cordova, TN 38016
Phone: 901-529-2524
Email: admin@jay2jah.com