Customer Care
Questions? We've Got You.
Answers for booking, services, self-care products, VIP memberships, and policies.Booking & Appointments
Can I book more than one service?
Yes. You can add multiple services to your booking. Each service will be scheduled in sequence, and deposits apply per service.
Do you take walk-ins?
We recommend booking online to secure your spot, but walk-ins are welcome based on availability. Priority is given to scheduled appointments.
Sugar Wax Services
How should I prep for a Brazilian wax?
We recommend at least 3-4 weeks of hair growth. Exfoliate 24 hours before your appointment, avoid lotions or oils the day of, and wear loose clothing for comfort.
Facials
Do you offer services for sensitive skin?
Yes. Let your esthetician know about sensitivities before your service so we can guide you toward the right treatment.
Products & Orders
Do you offer returns on retail products?
For health and safety reasons, all product sales are final.
Memberships / VIP Club
What are the benefits of joining the VIP Club?
Members enjoy service discounts, product discounts, cocktail and charcuterie perks, birthday credits, and exclusive event access.
Refunds & Policies
What if I need to cancel or reschedule my appointment?
Cancellations and reschedules require 24 hours' notice. Deposits are non-refundable but may be applied to rescheduled appointments if the cancellation window is respected.